Refund Policy

1. Eligibility for Returns & Refunds

• —All sales are final once the product leaves our facility.
• —Due to the perishable and sterile nature of our compounds, we do not accept returns or exchanges.
• —Refunds or replacements are only issued in the event of: shipping damage or compromised packaging upon delivery, incorrect product fulfillment (wrong item, strength, or quantity), or documented quality issues verified by 2 Amino (e.g., failed HPLC batch test results).

2. Reporting a Damaged or Incorrect Order

To request a refund or replacement due to shipping damage or incorrect fulfillment, you must:

• —Notify us within 3 business days of delivery.
• —Provide clear photographs of the packaging and product.
• —Include your order number and a detailed description of the issue.

Requests submitted after 3 business days will not be eligible for review.

3. Refund & Replacement Process

Once verified, we will either:

• —Ship a replacement product at no additional cost
• —Issue a store credit toward a future order
• —In rare cases, issue a refund to the original payment method

Refunds and replacements are typically processed within 5–7 business days after verification.

4. Non-Refundable Situations

• —Improper storage or handling by the customer
• —Orders delayed due to carrier errors beyond our control
• —Products that have been opened, reconstituted, or tampered with
• —Change of mind or ordering the incorrect product without notifying us before shipping

5. Product Integrity Guarantee

2 Amino guarantees that all products are:

• —Shipped under validated cold-chain conditions to maintain stability

6. Contact for Refund Requests

For all refund or replacement inquiries, please contact:

2 Amino Support
support@2amino.com

Please include your order number, proof of licensure, and all relevant documentation.

7. Policy Acknowledgment

By placing an order with 2 Amino, you acknowledge and agree to this Refund & Return Policy.